Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking energetic Front Desk Agents to join our award-winning team immediately. No experience necessary – we provide comprehensive training! As the first point of contact for our international guests, you'll create unforgettable experiences while mastering hotel operations. This is your golden ticket to grow in a dynamic environment with competitive pay, benefits, and clear advancement paths. Ready to shine? Apply today and start tomorrow!
Responsibilities
- Seamlessly check in/out guests using PMS systems while maintaining exceptional service standards
- Manage reservations, room assignments, and payment processing with precision
- Resolve guest inquiries and concerns promptly using de-escalation techniques
- Coordinate with housekeeping, maintenance, and security teams for smooth operations
- Process payments accurately and maintain cash drawer accountability
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk areas and confidential guest records
Qualifications
- High school diploma or equivalent (students welcome!)
- Outstanding communication and interpersonal skills
- Basic computer proficiency with willingness to learn hotel systems
- Exceptional problem-solving abilities under pressure
- Positive attitude with strong customer service mindset
- Ability to work flexible shifts including nights/weekends
- Detail-oriented with multi-tasking capabilities
- Must pass background check and drug screening