Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury urban retreat. With immediate openings across multiple departments, this is your chance to launch or advance your career in one of the world's most vibrant cities.
Why Work With Us?
• Competitive hourly wages plus tips
• Comprehensive benefits package (health/dental/vision)
• Career advancement opportunities
• Flexible scheduling options
• Employee discounts on hotel stays and dining
Grand Plaza Hotel is an equal opportunity employer committed to diversity and inclusion. We offer a supportive work environment where your contributions are valued.
Responsibilities
- Deliver exceptional guest service across all touchpoints (front desk, housekeeping, concierge, or food service)
- Maintain impeccable cleanliness and presentation standards in assigned areas
- Handle guest inquiries, complaints, and requests promptly and professionally
- Collaborate with cross-functional teams to ensure seamless operations
- Adhere to all safety, sanitation, and brand standards
- Process payments, reservations, or check-ins using hotel management systems
- Contribute to a positive team culture through open communication and mutual respect
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and point-of-sale system proficiency
- Valid work authorization in the United States
- Ability to stand/walk for extended periods and lift up to 25 pounds
- Professional appearance and positive attitude
- Fluency in English; multilingual candidates encouraged to apply