Job Description
Are you a dedicated hospitality professional looking for immediate employment? Grandview Hotel Group is currently seeking a highly motivated and personable Front Desk Agent to join our award-winning team in Oklahoma City. We pride ourselves on delivering exceptional guest experiences and offer a competitive benefits package for the right candidate.
In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We are looking for someone who is detail-oriented, possesses excellent communication skills, and thrives in a fast-paced environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Immediate Start: We are hiring today for immediate start dates.
- Professional Growth: Clear career advancement opportunities within the hotel group.
- Employee Benefits: Health insurance, paid time off, and dining discounts.
Responsibilities
- Provide warm, professional, and friendly check-in and check-out services for all guests.
- Manage guest inquiries via phone, email, and in-person with efficiency and accuracy.
- Process payments and reconcile daily financial transactions accurately.
- Handle guest complaints or special requests promptly to ensure high satisfaction scores.
- Maintain a pristine and organized front desk and lobby area at all times.
- Assist in coordinating housekeeping requests and maintenance issues.
- Uphold hotel safety and security protocols at all times.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous front desk or customer service experience preferred.
- Strong computer proficiency with a working knowledge of PMS (Property Management Systems).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Must possess a professional demeanor and a service-oriented mindset.