Job Description
Join our vibrant hospitality team at Grand Bay Hotel Oakland and launch your career in the heart of California's dynamic East Bay! We're seeking passionate individuals to deliver exceptional guest experiences at our premier downtown location. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel group. Be the welcoming face of our property and create memorable stays for travelers from around the world.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our hotel management system
- Address guest inquiries and resolve issues promptly with solutions-oriented mindset
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and valet services as needed
- Uphold brand standards through consistent service excellence
Qualifications
- No experience required – we welcome career changers and recent graduates
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing and navigation)
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and customer-first mindset
- Valid work authorization for the United States
- Ability to stand for extended periods