Job Description
Join our award-winning hospitality team as a Front Desk Agent in the heart of Philadelphia! We're seeking dynamic individuals to deliver exceptional guest experiences at our iconic downtown location. This immediate hire position offers competitive compensation, flexible shift schedules, and career growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and possess a passion for service, we want to meet you!
Responsibilities
- Manage guest check-ins/checkouts with speed and accuracy
- Handle reservations and modify bookings using Opera PMS system
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and typing proficiency
- Valid Pennsylvania driver's license (if required for local errands)