Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group! We're seeking passionate professionals to deliver exceptional guest experiences in Indianapolis's premier hospitality destination. This immediate hire position offers competitive pay, flexible shift schedules, and career growth opportunities. Enjoy a vibrant work environment where your customer service skills shine, and become part of an award-winning team dedicated to excellence.
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries and resolve concerns promptly
- Process reservations and manage room availability systems
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation systems (e.g., Opera, PMS)
- Basic math and cash handling abilities
- Positive attitude and teamwork mindset
- Ability to stand for extended periods