Job Description
Welcome to the Entertainment Capital of the World.
We are currently seeking a dynamic and welcoming Front Desk Agent to join the prestigious team at Grand Luxe Resort & Casino. As the first point of contact for our guests, you will set the tone for an unforgettable Las Vegas experience. If you thrive in a fast-paced luxury environment and possess a passion for hospitality, we want to meet you.
Why Join Us?
- Competitive hourly wage ranging from $18.00 - $22.00.
- Complimentary meals during shifts.
- Employee discounts on dining, entertainment, and spa services.
- Opportunities for career advancement within a world-class organization.
- A vibrant, team-oriented culture.
About the Role:
In this key role, you will manage the check-in and check-out processes, answer high-volume phone lines, and assist guests with inquiries regarding local attractions, dining, and entertainment. Your ability to solve problems with a smile will ensure every guest feels valued and at home.
Responsibilities
- Execute efficient and accurate check-in and check-out procedures for all guests, including issuing room keys and processing payments.
- Greet guests warmly upon arrival and bid them farewell warmly upon departure, ensuring a positive first and last impression.
- Manage high-volume incoming calls, responding to inquiries promptly and routing messages accurately.
- Handle guest complaints and special requests with grace, escalating complex issues to the Manager on Duty when necessary.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist in administrative tasks such as data entry, posting charges, and managing the lost and found.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, hotel operations, or customer service preferred (1-2 years).
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS) is a plus.
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Strong interpersonal skills with a focus on empathy and problem-solving.
- Professional appearance and demeanor at all times.