Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in downtown Seattle! We're seeking a dynamic Front Desk Agent to own our overnight operations and deliver exceptional guest experiences. As the first point of contact during evening and overnight hours, you'll ensure seamless check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Our competitive compensation package includes:
- Comprehensive health benefits
- 401(k) with company match
- Complimentary hotel stays
- Career advancement opportunities
Responsibilities
- Manage guest check-ins/checkouts using Opera property management system
- Handle reservation modifications and cancellations with precision
- Respond to guest inquiries and resolve complaints promptly
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and security teams for overnight operations
- Prepare end-of-night reports and reconcile daily transactions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- High school diploma or equivalent
- Valid Washington state food handler's card (or willingness to obtain)
- Flexible availability including weekends and holidays