Job Description
Join our award-winning luxury hotel in the heart of Charlotte! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-in/out processes and resolving inquiries with professionalism. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in North Carolina's vibrant Queen City.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management systems (Opera) for operations
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hotel operations and guest services
- Valid driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred