Job Description
Welcome to The Grand Seattle Hotel, where we define hospitality in the heart of the Emerald City. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our world-class team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and the opportunity to work in one of the most vibrant cities in the United States.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out process.
- Reservations Management: Handle incoming calls and reservations accurately using our Property Management System (PMS).
- Front Desk Operations: Manage daily front desk operations, including processing payments, answering inquiries, and managing room assignments.
- Problem Solving: Address guest complaints or requests immediately and escalate complex issues to management with a focus on resolution.
- Security & Safety: Adhere to all hotel security protocols and safety standards to ensure a safe environment for guests and staff.
- Communication: Collaborate with housekeeping, maintenance, and restaurant staff to ensure guest satisfaction.
Qualifications
- Experience: Previous experience in hotel front desk operations or a related customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office and property management software (e.g., Opera, Micros) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, professional demeanor and a genuine desire to help others.
- Availability: Must be flexible to work various shifts, including weekends and holidays.