Job Description
Join our award-winning luxury hotel in downtown Tampa! We're seeking a dynamic Night Shift Front Desk Agent to create memorable guest experiences during evening hours. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and excel at problem-solving. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Florida's most vibrant cities. Work with a supportive team in our stunning waterfront property overlooking Tampa Bay.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and security teams for seamless operations
- Monitor safety protocols during overnight hours
- Perform night audit procedures and report preparation
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Tampa area attractions and services
- Valid Florida driver's license preferred