Job Description
Join our award-winning team at the Grand Ocean Resort & Spa, where luxury meets hospitality excellence. We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in Miami's vibrant heart. This immediate hire position offers competitive compensation, career growth opportunities, and a supportive work environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet departments seamlessly
- Resolve guest concerns promptly using empathetic communication skills
- Process payments and maintain accurate financial documentation
- Act as primary information resource for local attractions and services
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional multitasking and problem-solving abilities
- Fluent English; Spanish proficiency highly preferred
- Professional appearance and polished communication style
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license for valet coordination duties
- Ability to stand for extended periods