Job Description
Welcome to Grand Horizon Hotel & Suites, where hospitality meets excellence. We are currently seeking a dedicated and welcoming Front Desk Agent to join our dynamic team in the heart of New York City.
Do you have a passion for service but no prior experience? That’s perfectly okay! We are looking for individuals eager to learn and grow. We offer comprehensive training and a supportive environment for our shift workers. If you thrive in a fast-paced environment and enjoy meeting new people, we want to hear from you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive training program for all new hires.
- Flexible shift work accommodating various schedules.
- Employee discounts on dining and accommodations.
- Opportunity for career advancement within the hospitality industry.
Responsibilities
- Provide a warm and professional welcome to all guests, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer incoming phone calls, route inquiries, and take accurate messages.
- Assist with luggage handling, directions, and local recommendations for visitors.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or requests immediately and escalate complex issues to supervisors.
- Process payments and handle cash transactions with accuracy.
Qualifications
- High school diploma or GED is preferred.
- Previous customer service experience is a plus, but not strictly required.
- Strong interpersonal and communication skills.
- Ability to stand for extended periods and lift moderate weights.
- Flexibility to work various shifts, including weekends, nights, and holidays.
- Proficiency with computers and basic software applications.
- A professional appearance and demeanor.