Job Description
Join the Elite Team at The Grand Metropolitan
We are seeking a highly motivated and personable Front Desk Agent to become the face of our prestigious New York hotel. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you. This is an excellent opportunity for entry-level candidates looking to launch a rewarding career in the luxury service industry.
As a Front Desk Agent, you will be responsible for creating a welcoming atmosphere for our guests from the moment they arrive until they depart. We offer competitive compensation, comprehensive training, and a supportive team culture.
Responsibilities
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Greet all guests warmly, answer inquiries, and provide directions or recommendations for local attractions.
- Handle incoming calls and emails with professionalism, addressing guest requests promptly.
- Resolve guest complaints or issues on the spot to ensure a 5-star experience.
- Maintain a pristine reception area and lobby, ensuring high standards of cleanliness.
- Assist with concierge services, including restaurant reservations and transportation arrangements.
- Process payments and handle cash and credit transactions accurately.
Qualifications
- High school diploma or GED required; hospitality certificate is a plus.
- Previous experience in customer service or hospitality is preferred but not required for entry-level candidates.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Professional appearance and a friendly, approachable demeanor.