Job Description
Join our award-winning team at Grand Bay Hotel Tampa as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our high-energy overnight operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and excel at creating memorable moments for our discerning clientele. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Florida's most vibrant hospitality destinations.
Responsibilities
- Check in/out guests efficiently using our property management system while maintaining accuracy in billing and room assignments
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management teams to ensure seamless service
- Monitor security protocols, manage access control, and respond to emergency situations with calm professionalism
- Process payments, manage cash floats, and reconcile nightly financial transactions
- Market hotel amenities and services to maximize guest satisfaction and ancillary revenue
- Maintain detailed records of guest preferences and special requests for personalized service
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills with fluency in English and Spanish preferred
- Strong problem-solving abilities with attention to detail and multitasking skills
- Ability to work independently during overnight shifts with minimal supervision
- Valid Florida driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts