Job Description
We are looking for a friendly and professional Front Desk Agent to join our award-winning team at the Grand Columbus Hotel. If you thrive in a fast-paced environment and love making guests feel at home, we want to meet you. This is an excellent opportunity for those seeking weekend shift jobs in Columbus, OH or looking to expand their career in hospitality across Georgia.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring their stay is seamless from the moment they arrive. We offer a comprehensive benefits package, including employee discounts, paid training, and a supportive work culture.
Why Join Us?
- Competitive hourly wage ($16 - $18/hr).
- Flexible weekend schedules.
- Opportunities for growth into Management roles.
- Discounts at sister properties across Georgia and Ohio.
Responsibilities
- Greet guests warmly upon arrival and handle check-in/check-out procedures efficiently.
- Manage reservations using our state-of-the-art Property Management System (PMS).
- Answer incoming phone calls, emails, and walk-in inquiries with a smile.
- Resolve guest complaints and issues promptly to ensure 5-star service standards.
- Monitor lobby cleanliness and ensure the front desk area is organized.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- Previous experience in hospitality, customer service, or reception is preferred.
- High school diploma or GED required.
- Strong computer literacy and proficiency with hotel software is a plus.
- Excellent communication and interpersonal skills.
- Ability to work weekends, holidays, and rotating shifts.