Job Description
Join our award-winning luxury hotel in downtown Phoenix as a Night Shift Front Desk Agent! Be the first point of contact for our late-night guests, ensuring exceptional service while maintaining a secure and welcoming environment. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in the heart of Arizona's hospitality scene.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve concerns with a solutions-oriented approach
- Manage room assignments and optimize occupancy rates
- Process payments and maintain accurate financial records
- Coordinate with security and housekeeping teams for overnight operations
- Monitor hotel premises and respond to emergency situations
- Prepare daily reports and maintain guest preference databases
Qualifications
- 1+ years front desk or hospitality experience required
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (Opera/PMS)
- Ability to work independently during overnight shifts
- Valid Arizona driver's license (for airport runs)
- Flexible availability including weekends and holidays
- Basic knowledge of Phoenix area attractions and services
- Certification in CPR/First Aid preferred