Job Description
Welcome to The Grand Hotel Houston, where luxury meets hospitality. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our elite night shift team. If you thrive in a dynamic environment and have a passion for creating seamless guest experiences, we want to hear from you.
As the primary point of contact for our guests during the evening hours, you will ensure that every check-in and check-out is memorable. We pride ourselves on our high standards of service and offer a competitive benefits package to our night staff.
Why You'll Love Working Here
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Perfect for those seeking a work-life balance with night shift options.
- Comprehensive Benefits: Medical, dental, and vision coverage available.
- Career Growth: Clear advancement opportunities within the hospitality industry.
Responsibilities
- Execute smooth check-in and check-out procedures using the Property Management System (PMS).
- Answer and manage incoming calls and emails with a professional, welcoming tone.
- Monitor hotel security systems and access points to ensure guest safety.
- Address guest inquiries, resolve complaints, and facilitate special requests efficiently.
- Handle cash transactions, credit card processing, and maintain accurate daily reports.
- Assist with light housekeeping duties and room inspections to ensure standards are met.
Qualifications
- High school diploma or GED required.
- Previous hospitality or front desk experience is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to stand for extended periods and work a flexible night schedule.
- Familiarity with PMS software is a plus.
- Professional appearance and a friendly demeanor.