Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent for our dynamic night shift! We're seeking charismatic professionals to deliver exceptional guest experiences during our most operational hours. This role is perfect for night owls who thrive in fast-paced environments and excel at turning challenges into opportunities for guest satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your contributions. If you're passionate about hospitality and ready to shine after dark, apply today!
Responsibilities
- Manage guest check-ins/checkouts efficiently with warm, personalized service
- Address guest inquiries and resolve issues promptly with empathy and professionalism
- Operate hotel management systems (PMS) and process payments accurately
- Coordinate with housekeeping and security teams for seamless operations
- Handle emergency situations calmly and follow established protocols
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Ability to work independently during overnight hours
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Dallas area attractions and services
- High school diploma or equivalent required