Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for our night shift position in the heart of Seattle! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in a fast-paced environment and want to be the first point of contact for our guests. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Efficiently check-in/out guests using property management systems
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage cash drawers, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor hotel security systems and respond to emergency protocols
- Prepare end-of-night reports and reconcile daily transactions
- Maintain a pristine front desk environment and lobby ambiance
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic accounting knowledge and cash handling expertise
- Flexible availability including nights, weekends, and holidays
- Valid Washington State alcohol service certification (or willingness to obtain)
- High school diploma or equivalent; hospitality degree preferred