Job Description
Are you a charismatic and detail-oriented individual looking for a dynamic role in the hospitality industry? The Grand Plaza Hotel in the heart of Dallas is seeking a dedicated Night Shift Front Desk Agent to join our elite team. We pride ourselves on delivering world-class service around the clock, and we need a reliable professional to manage our evening operations.
As a Night Shift Agent, you will be the face of the hotel during the quiet hours, ensuring every guest has a seamless experience from check-in to check-out. This is a fantastic opportunity for someone who thrives in a shift-work environment and enjoys the autonomy of managing hotel operations independently.
Responsibilities
- Greet and Register Guests: Provide a warm welcome to arriving guests and process check-ins efficiently using hotel PMS software.
- Guest Services: Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Security & Access: Monitor hotel security systems, manage room access keys, and ensure the safety of all guests and property.
- Cash Handling: Process nightly deposits, settle accounts, and balance the night audit reports accurately.
- Maintenance Coordination: Communicate urgent maintenance issues to the on-call engineering team.
- Phone Operations: Answer and route incoming calls professionally and manage wake-up calls.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred.
- Availability: Must be willing to work rotating night shifts, weekends, and holidays.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and demeanor.
- Technical Skills: Basic computer literacy and experience with hotel management software (e.g., Opera, Fidelio) is a plus.