Job Description
Are you a night owl looking for an exciting opportunity in the hospitality industry? The Grand Portland Hotel is seeking a dedicated and customer-focused Front Desk Agent to join our elite night shift team. We pride ourselves on providing world-class service and are looking for someone who thrives in a fast-paced environment and enjoys making a difference in our guests' stays.
As a key member of our front-of-house team, you will be the first point of contact for our guests during the evening hours, ensuring their check-in process is seamless and their needs are met with warmth and professionalism.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Differentials: Enjoy premium rates for working the night shift.
- Flexible Scheduling: We understand the unique needs of night staff.
- Professional Growth: Opportunities for advancement within the hospitality sector.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS), ensuring accuracy in all data entry.
- Handle guest inquiries via phone, email, and in-person with a high degree of professionalism and courtesy.
- Process payments, including credit cards and cash, and prepare accurate nightly reports.
- Maintain the cleanliness and orderliness of the front desk area, lobby, and public spaces.
- Address guest complaints or special requests immediately and escalate complex issues to the Manager on Duty.
- Secure the hotel property during the overnight hours, including monitoring security cameras and conducting rounds.
- Assist with baggage handling and valet services as needed.
Qualifications
- Previous experience in a hotel front desk or reception role is preferred but not always required.
- Strong verbal communication skills and a friendly, welcoming demeanor.
- Ability to work independently and handle high-pressure situations calmly.
- Proficiency with computers and hotel management software.
- Flexibility to work rotating night shifts, holidays, and weekends.
- High school diploma or GED equivalent.