Job Description
Join the heart of hospitality at Grand Plaza Hotel! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown Dallas location. As the first point of contact, you'll create memorable impressions while managing check-ins, reservations, and guest requests with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a dynamic team environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Market hotel services and amenities to guests
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Dallas tourism attractions
- High school diploma or equivalent required
- Maintain professional appearance and demeanor
- Valid Texas driver's license (if required for local errands)