Job Description
Join our award-winning hospitality team as a Front Desk Agent and launch your career in the exciting world of luxury hotels! We're seeking energetic, service-oriented individuals with no prior experience to create memorable guest experiences at our premier Virginia location. As the first point of contact, you'll be the face of our brand, ensuring seamless check-ins, personalized assistance, and problem-solving excellence. We provide comprehensive training, career advancement opportunities, and a supportive team environment. If you're passionate about hospitality and ready to grow with us, apply today!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests promptly and professionally
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and billing information
- Handle cash transactions and credit card processing
- Resolve guest complaints with empathy and efficiency
Qualifications
- No prior experience required - we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexible schedule including nights/weekends/holidays
- Positive attitude and problem-solving mindset
- Attention to detail and organizational skills