Job Description
Join our award-winning downtown Sacramento hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-in/check-out processes, handling reservations, and resolving inquiries with precision. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a luxury hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS system
- Process reservations, modifications, and payment transactions accurately
- Respond to guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed records of guest feedback and incident reports
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and industry standards
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (for va/shuttle duties)
- High school diploma or equivalent required