Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable guest experiences in the heart of Cleveland. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible shift schedules, and opportunities for growth in the hospitality industry. Be the first face our guests see and make lasting impressions!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle billing inquiries
- Address guest requests with exceptional service
- Maintain a clean, organized lobby environment
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Resolve guest concerns promptly and professionally
Qualifications
- High school diploma or equivalent
- No experience required – training provided
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency
- Attention to detail and problem-solving abilities
- Positive attitude and customer-focused mindset