Job Description
Join our award-winning hospitality team at Luxury Stays Austin! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Work in a vibrant downtown location with competitive pay, benefits, and a supportive team environment.
Perfect for career changers, recent graduates, or anyone passionate about customer service. Enjoy flexible scheduling, employee discounts, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Warmly welcome and check in/out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/management
- Maintain accurate records using hotel management software
- Process payments and handle cash/credit card transactions
- Promote hotel amenities and local attractions to enhance guest experience
- Collaborate with team to ensure smooth 24/7 operations
Qualifications
- High school diploma or equivalent (current students welcome)
- Exceptional customer service mindset and communication skills
- Basic computer proficiency and comfort with learning new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn hospitality protocols
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (for errands if needed)
- No experience required – training provided!