Job Description
Join our award-winning team at Grand Mountain Hospitality as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for exceptional guest service to create memorable experiences for our visitors. No prior experience is required – we provide comprehensive training to help you thrive in this dynamic role. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Colorado Springs.
Responsibilities
- Check guests in/out efficiently using property management systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service focus
- Willingness to work evenings, weekends, and holidays
- No prior hotel experience required – training provided