Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in downtown Dallas! We’re seeking passionate individuals with no prior experience to deliver exceptional guest experiences in a fast-paced, dynamic environment. Enjoy competitive pay, comprehensive training, and opportunities for career growth in one of America’s most vibrant cities. Benefits include: health insurance, employee discounts, complimentary hotel stays, and a supportive team culture.
Responsibilities
- Warmly greet and check in/check out guests with efficiency and professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through consistent service excellence
- Participate in daily briefings and ongoing training sessions
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Proficiency in basic computer applications
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with a passion for hospitality