Job Description
Join our award-winning hospitality team as a Front Desk Agent and launch your career in the heart of Columbus! No experience is needed – we provide comprehensive training to help you thrive. As the first point of contact for our guests, you'll create unforgettable experiences while working in a dynamic, supportive environment. If you're passionate about service and eager to grow, this is your perfect entry into the hospitality industry.
What We Offer:
- Competitive hourly pay ($15-$18)
- Free on-the-job training and certifications
- Career advancement opportunities
- Employee discounts and benefits
Responsibilities
- Warmly greet and assist guests with check-in/check-out processes
- Manage reservations and room assignments using PMS systems
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Support concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- No prior experience necessary (training provided)
- Outstanding communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Flexibility to work evenings, weekends, and holidays