Job Description
Join our award-winning team at Grand Oakland Hotel, where exceptional service meets vibrant city energy. We're seeking passionate hospitality professionals to deliver memorable guest experiences in the heart of Oakland's thriving downtown district. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic work environment.
Responsibilities
- Deliver exceptional guest service with personalized attention and local expertise
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping, maintenance, and F&B departments
- Process payments and maintain accurate financial records
- Uphold brand standards through cleanliness and operational excellence
- Assist with event coordination and special requests
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficient in hotel management software (Opera/PMS preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (if required for errands)
- Basic first aid/CPR certification (or willingness to obtain)
- Knowledge of Oakland attractions and local culture
- Ability to lift 25 lbs and stand for extended periods