Job Description
Welcome to Grand Horizon Hospitality, where we believe every guest deserves a memorable stay. We are currently seeking a friendly and organized Front Desk Agent to join our team in Albuquerque, New Mexico. Whether you are starting your career in hospitality or looking to transition into a stable role, we offer comprehensive training and a supportive work environment.
Our mission is to provide exceptional service to our guests while fostering a culture of growth and teamwork. If you have a positive attitude and a willingness to learn, we want to meet you!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression and setting the tone for their stay.
- Manage the check-in and check-out process efficiently using our hotel management software.
- Answer incoming calls and respond to guest inquiries via email or in-person with professionalism.
- Assist guests with local recommendations, dining reservations, and transportation needs.
- Handle cash transactions, process credit cards, and balance daily deposits accurately.
- Maintain a tidy and organized front desk area, including the lobby and common spaces.
- Resolve guest concerns promptly and escalate issues to management when necessary.
Qualifications
- High school diploma or GED is preferred; relevant experience is a plus but not required.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic computer literacy and attention to detail.
- A valid driver's license is a plus.