Job Description
Join our award-winning hotel team as a Front Desk Agent in vibrant Portland, Oregon! We're seeking charismatic professionals to deliver exceptional guest experiences with competitive weekly pay and flexible shift schedules. Enjoy career growth in a dynamic hospitality environment while serving travelers from around the world. Our modern downtown location offers complimentary parking and employee discounts. Apply today and start your rewarding career path!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and optimize room inventory
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems (Opera, Cloudbeds) and communication tools
- Execute upselling strategies for room upgrades and amenities
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid Oregon Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent
- Ability to stand for extended periods