Job Description
We are looking for a dynamic and welcoming Front Desk Agent to join our team in the heart of Charlotte, NC. If you are a natural people person who thrives in a fast-paced environment and is eager to start a career in the hospitality industry, we want you.
About the Role:
You will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on exceptional service, and we are looking for someone who shares our passion for excellence. No prior experience is necessary—we provide comprehensive paid training to get you up to speed quickly.
What We Offer:
- Competitive hourly wage ($15 - $19/hr)
- Full benefits package (Medical, Dental, Vision)
- Employee discounts on dining and stays
- Clear career advancement path in hospitality
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Assist with check-in and check-out procedures, including verifying identity and collecting payment.
- Answer incoming phone calls and emails, routing messages accurately and promptly.
- Maintain the cleanliness and organization of the front desk area and the public lobby.
- Process cash and credit transactions with a high degree of accuracy.
- Handle guest inquiries regarding local amenities, directions, and services.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
- Resolve minor guest complaints with patience and a focus on retention.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and typing speed (30+ WPM).
- Professional appearance and grooming standards.
- The ability to stand for long periods and lift up to 20 lbs.
- A positive attitude and a willingness to learn.
- Flexibility to work varying shifts, including weekends and holidays.