Job Description
Welcome to Apex Corporate Suites, where we are committed to delivering exceptional hospitality experiences in the heart of Charlotte. We are currently seeking a dedicated Front Desk Agent to join our award-winning team. We value personality, reliability, and a willingness to learn above all else. If you have a positive attitude and want to kickstart your career in the dynamic hospitality industry, we want to hear from you. We offer comprehensive training for all new hires, so no prior experience is necessary.
Responsibilities
- Guest Relations: Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a seamless experience.
- Communication: Manage incoming phone calls and emails professionally, directing inquiries to the appropriate departments.
- Operations: Maintain the cleanliness and order of the front desk area and common areas.
- Problem Solving: Address guest concerns and requests immediately with a solution-oriented mindset.
- Administrative: Process payments accurately and update guest profiles in our property management system.
- Security: Enforce key card protocols and ensure the safety of our guests and property.
Qualifications
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Basic computer literacy and the ability to learn new software quickly.
- Professionalism: A polished appearance and a friendly, approachable demeanor.
- Education: High school diploma or GED is preferred.