Job Description
Are you looking for a dynamic opportunity to launch a career in customer service? Apex Professional Services is currently seeking a highly motivated Front Desk Agent to join our team in Houston, TX.
We specialize in providing top-tier administrative support and hospitality services. We are looking for enthusiastic individuals who are ready to start immediately. No prior experience is necessary; we provide comprehensive on-the-job training to help you succeed. If you possess excellent communication skills and a friendly demeanor, we want to hear from you!
Join us and enjoy a supportive work environment, competitive pay, and clear pathways for career advancement.
Responsibilities
- Guest Relations: Greet and welcome visitors and clients with a professional and warm demeanor, ensuring a positive first impression.
- Phone Management: Answer, screen, and forward incoming calls professionally, taking accurate messages when necessary.
- Administrative Support: Manage incoming mail, distribute packages, and assist with data entry and filing tasks.
- Front Office Operations: Maintain the cleanliness and organization of the reception area and lobby at all times.
- Client Assistance: Address client inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
- Scheduling: Assist in scheduling appointments and maintaining the daily calendar for the office leadership team.
- Vendor Coordination: Coordinate with delivery services and manage access control for building visitors.
Qualifications
- Education: High school diploma or GED is preferred.
- Experience: No prior experience required. We value attitude, aptitude, and reliability over specific history.
- Skills: Basic computer literacy (Microsoft Office Suite) and proficiency with standard phone systems.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and a friendly, approachable personality.
- Availability: Ability to work a flexible schedule, including weekends and holidays as required.