Job Description
Are you a charismatic professional ready to make a great first impression?
We are urgently hiring a dynamic Front Desk Agent to join our elite team in Arlington, Virginia. In this high-visibility role, you will be the face of Apex Hospitality Group, managing front-of-house operations and ensuring our guests receive world-class service. If you thrive in a fast-paced environment and possess a keen eye for detail, we want to meet you.
Why Join Us?
- Competitive hourly pay ($16.50 - $19.50/hr).
- Comprehensive health benefits package.
- Flexible shift work options to accommodate your schedule.
- Professional development and growth opportunities.
Job Summary:
We are looking for a reliable and professional Receptionist to manage our busy front desk. You will be responsible for greeting visitors, answering multi-line phone systems, and managing administrative tasks efficiently. This is a full-time position with immediate availability requirements.
Responsibilities
- Guest Relations: Greet and welcome visitors with a warm, professional demeanor, directing them to the appropriate personnel or area.
- Phone Management: Answer incoming calls professionally, screen and route them, and take accurate messages.
- Administrative Support: Handle mail distribution, filing, data entry, and basic bookkeeping tasks.
- Reception Operations: Maintain the cleanliness and organization of the reception area, lobby, and common spaces.
- Schedule Management: Monitor the lobby camera feed and manage visitor sign-in sheets and badges.
- Shift Coordination: Assist in managing front desk coverage during peak hours and shift handovers.
- Problem Resolution: Address guest inquiries and complaints promptly and escalate issues to management when necessary.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or hospitality role.
- Education: High school diploma or GED required; Associateās degree preferred.
- Skills: Proficient in MS Office Suite (Word, Excel, Outlook).
- Communication: Exceptional verbal and written communication skills with a focus on customer service.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Appearance: Professional appearance and grooming standards are mandatory.
- Interpersonal: Strong interpersonal skills with the ability to interact with people from diverse backgrounds.