Job Description
Welcome to Apex Hospitality Solutions, where we believe every guest interaction should be a warm, memorable experience. We are currently seeking a Front Desk Agent to join our dynamic team in Charlotte, North Carolina. Whether you are stepping into the hospitality industry for the first time or looking to grow your career, we provide the training and support you need to thrive.
Why Join Us?
- No Experience Required: We value attitude and work ethic over past job history.
- Competitive Pay: Earn $18 - $24/hr with performance bonuses.
- Growth Opportunities: Clear pathways to management roles.
Be the friendly face our guests see first. If you have a positive energy and a passion for helping others, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including check-ins, check-outs, and handling reservations accurately.
- Answer incoming phone calls and emails professionally, directing inquiries to the appropriate department.
- Process payments and handle cash handling with 100% accuracy.
- Maintain the cleanliness and organization of the lobby area and common spaces.
- Assist guests with local recommendations and directions.
Qualifications
- No prior experience necessary: We provide comprehensive on-the-job training for the right candidate.
- Excellent communication skills and a polite, professional demeanor.
- Basic computer literacy (ability to navigate Windows and standard software).
- Reliable transportation to and from work.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent preferred.