Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Atlanta! We're seeking energetic, customer-focused individuals with no prior experience to provide exceptional guest experiences. This full-time position offers competitive pay, comprehensive training, and opportunities for career growth in the dynamic hospitality industry. If you're passionate about creating memorable stays and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Perform administrative duties including phone handling and filing
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent
- No prior experience required – we provide full training!
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Flexible availability for day/night/weekend shifts
- Positive attitude and professional appearance
- Ability to work independently and as part of a team