Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in the hotel industry! No experience is required—we provide comprehensive training to ensure your success. This urgent full-time position offers competitive pay, growth opportunities, and a vibrant work environment in the heart of Charlotte, NC.
We're seeking energetic, customer-focused individuals who thrive in fast-paced settings. If you're passionate about creating memorable guest experiences and ready to grow with us, apply today! Benefits include health insurance, paid time off, and employee discounts.
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries efficiently
- Address guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments using POS systems and handle cash transactions
- Uphold brand standards through exceptional service and cleanliness
Qualifications
- High school diploma or equivalent (GED)
- Zero prior experience required—full training provided
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and software
- Ability to multitask in a dynamic environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to teamwork