Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Jacksonville location. We're seeking a dedicated night shift professional to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic luxury environment. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Manage check-in/check-out processes for overnight guests with 100% accuracy
- Handle guest inquiries and resolve complaints promptly using service recovery protocols
- Monitor security systems and access control during low-traffic hours
- Process payments and maintain financial records using PMS software
- Coordinate with housekeeping and security teams for seamless operations
- Prepare end-of-day reports and reconcile daily transactions
- Act as primary emergency contact during overnight shifts
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or hospitality experience preferred
- Proficiency with Opera, Cloudbeds, or similar PMS systems
- Strong conflict resolution and multitasking abilities
- Valid Florida driver's license and reliable transportation
- Ability to work independently with minimal supervision
- Basic knowledge of Jacksonville attractions and services
- First Aid/CPR certification (or willingness to obtain)