Job Description
Join our dynamic team at Hospitality Excellence Group as a Front Desk Agent in vibrant San Jose! No prior experience needed – we provide comprehensive training for motivated individuals seeking weekly paychecks and growth opportunities. Enjoy competitive compensation, flexible scheduling, and a supportive environment where your customer service skills shine. Perfect for recent graduates or career changers looking to enter the hospitality industry.
Responsibilities
- Deliver exceptional guest service with warm greetings and personalized assistance
- Manage check-in/check-out procedures efficiently using hotel software
- Handle guest inquiries, complaints, and requests promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room readiness
- Operate multi-line phone systems and manage reservations
- Uphold cleanliness and security standards at the front desk area
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends/holidays
- Detail-oriented with organizational abilities
- Valid California driver's license (if transportation required)
- Pass background check and drug screening