Job Description
Join our dynamic team as a Front Desk Agent at Urban Hospitality Group! We're seeking enthusiastic individuals to be the first point of contact for our guests in Oakland, CA. No prior experience is required – we provide comprehensive training. Enjoy the stability of weekly pay while building your career in hospitality. This full-time role offers competitive compensation and opportunities for growth within our expanding portfolio of premium properties.
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Handle guest inquiries with professionalism and problem-solving skills
- Maintain accurate records of guest transactions and communications
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Uphold brand standards through exceptional customer service
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Positive attitude with customer-focused mindset