Job Description
Join our award-winning team at Grand Hotel Seattle as a Night Shift Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and excel at creating memorable guest interactions. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain. Work in the heart of downtown Seattle with flexible scheduling and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and security departments for overnight operations
- Perform nightly audits and generate operational reports
- Maintain cleanliness and organization of front desk area
- Assist with emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Strong attention to detail and multitasking abilities
- Valid Washington state food handler's card (or willingness to obtain)
- Flexible availability including weekends and holidays
- High school diploma or equivalent required