Job Description
Join our award-winning team at Grand Horizon Hotels, where exceptional service meets Southern hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests in the heart of Oklahoma City. If you thrive in fast-paced environments, possess exceptional communication skills, and take pride in creating memorable experiences, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your growth.
Responsibilities
- Efficiently manage guest check-ins/check-outs with warm professionalism
- Handle reservations, billing inquiries, and payment processing accurately
- Resolve guest concerns promptly and exceed expectations
- Maintain impeccable front desk appearance and operations
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera/PMS)
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficient with PMS systems and Microsoft Office
- Ability to multitask in high-pressure situations
- Valid Oklahoma driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Professional appearance and positive attitude
- Basic knowledge of Oklahoma City attractions preferred