Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hospitality Group's Louisville location! We're seeking enthusiastic individuals to deliver exceptional guest experiences during flexible shifts. This role is perfect for night owls and early risers seeking part-time work in Kentucky's vibrant city center. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in our award-winning hotel chain. If you're passionate about service and thrive in a fast-paced environment, apply today!
Responsibilities
- Check in/out guests efficiently using PMS software
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute security protocols during overnight shifts
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficiency with hotel management systems
- Flexible availability including nights/weekends
- Strong communication and conflict resolution skills
- Basic math and cash handling abilities
- Ability to stand for extended periods
- Valid driver's license preferred