Job Description
Join our award-winning team at Grand Hotel Oklahoma City as a Front Desk Agent! We're seeking energetic, guest-focused professionals to deliver exceptional hospitality experiences. This part-time role is perfect for individuals passionate about creating memorable stays while developing valuable customer service skills. Enjoy a supportive environment, competitive pay, and opportunities for career growth in the heart of Oklahoma City's vibrant hospitality scene.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and resolve issues with empathy
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize hotel management systems efficiently
- Uphold brand standards and maintain a clean, organized lobby
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving abilities
- Proficiency with basic computer systems and reservation software
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor
- Ability to multitask in a fast-paced environment