Job Description
Join our dynamic hospitality team at Grand Hotel San Jose as a Part-Time Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of California's tech capital. As the first point of contact, you'll embody our brand's commitment to excellence while managing daily operations with precision and warmth. Enjoy a flexible schedule in a luxury environment with competitive compensation and growth opportunities. Apply today to become part of San Jose's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, inquiries, and special requests with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security departments
- Resolve guest concerns promptly and professionally
- Perform daily audits of front desk operations and reports
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends, evenings, and holidays
- Valid California driver's license (if required for local errands)
- Basic knowledge of San Jose attractions and transportation
- Professional appearance and positive attitude