Job Description
Join our award-winning team at Grand Plaza Hotel Albuquerque as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. This part-time role offers flexible scheduling and opportunities for career growth in the luxury hospitality sector.
Why You'll Love Working With Us:
- Competitive hourly wages plus performance incentives
- Comprehensive training and development programs
- Employee discounts on hotel stays and dining
- Positive, inclusive work culture
- Easy access to Albuquerque's top attractions
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle guest inquiries and resolve concerns with empathy and professionalism
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain accurate reservation records and manage room availability
- Execute emergency procedures and ensure guest safety protocols
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Albuquerque attractions and services