Job Description
Join our award-winning team at Harbor View Hotel & Resort, where coastal elegance meets exceptional hospitality. We're seeking a passionate Front Desk Agent to create memorable guest experiences in the heart of San Diego. This part-time role offers flexible scheduling, competitive compensation, and opportunities for growth within our luxury property.
Located on scenic Harbor Island, our resort features stunning bay views, world-class amenities, and a commitment to excellence. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our brand's dedication to personalized service and attention to detail.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments, accept reservations, and maintain accurate guest records
- Promote hotel amenities and local attractions to enhance guest experiences
- Collaborate with concierge and valet services for seamless guest operations
- Uphold safety protocols and emergency procedures during all shifts
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent; hospitality certification a plus